We have prepared our business conditions for you as clearly and simply as possible so that everything is clearly defined and as advantageous as possible for the customer.

General business and complaint conditions of the company PRS sro - www.elchopper.com

(hereinafter referred to as "GTC")

The operator of the online store as an intermediary located under the domain www.elchopper.com is:
PRS sro, Wolkerova 15, Banská Bystrica, 97404
ID: 444 10 701
Bank connection: Tatra banka, as, SK9711000000002622220031
Registration: Registered in Banská Bystrica, dept. Ltd., vl.č.15515 / S

Email: info@elchopper.com
Tel. number: +421 48 324 00 24

hereinafter referred to as the "Seller"

Supervisory authority:

Central Inspectorate of the Slovak Trade Inspection

PO BOX 29

Prievozská 32

827 99 Bratislava

SOI Inspectorate for the Banská Bystrica Region

Dolná 46
974 00 Banska Bystrica 1
http://www.soi.sk

I. Basic provisions
These general business rules (hereinafter referred to as "GTC") govern the relationship between the parties to the purchase agreement, where on the one hand is the Seller and on the other is the buyer, who may also be a consumer (hereinafter "buyer"). Further information about the Seller can be found on the website www.elchopper.com in the section / ABOUT US /. The buyer is the consumer or the entrepreneur. A consumer is a natural person who, when concluding and performing a consumer contract, does not act within the scope of his business or other entrepreneurial activity.

Legal relations between the seller and the consumer not explicitly regulated by these GTC are governed by the relevant provisions of Act. No. 40/1964 Coll., Civil Code, as well as related regulations.

Entrepreneurs are understood as:
-person registered in the Commercial Register,
-person who does business on the basis of a trade license,
-person who conducts business on the basis of other than a trade license according to special regulations,
-person who carries out agricultural production and is registered in accordance with a special regulation.

For the purposes of the GTC, an entrepreneur is also understood to be a person who acts in accordance with the previous sentence within the scope of his business activity. If the Buyer states his identification number (IČO) in the order, then he acknowledges that the rules stated in the GTC for entrepreneurs apply to him.

Legal relations between the seller and the buyer, which is an entrepreneur, not expressly regulated by these GTC or the contract between the seller and the buyer are governed by the relevant provisions of Act. No. 513/1991 Coll., Commercial Code, as amended, as well as related regulations. In case of any differences between the GTC and the individual contract, the text of the contract takes precedence.

By placing an order, the buyer confirms that he has read these GTC, an integral part of which is the complaint procedure and a document on the method of transport, the conditions of the ordered service and that he agrees with them, as valid and effective at the time of sending the order. The buyer will receive a copy of the GTC as an attachment to the order confirmation to the specified email address.

The buyer is aware that the purchase of products that are in the seller's business offer does not give him any rights to use the registered trademarks, trade names, company logos or patents of the seller or other companies, unless otherwise agreed in a specific case by a separate contract.

The Buyer may receive a copy of the GTC as a link or an attachment to the order confirmation to the specified email address. The Buyer will receive an invoice containing the basic data of the contract, including a receipt pursuant to the Act on the Registration of Sales and a tax document, in the form of a link to download the Invoice. The buyer agrees to this. Links to the listed documents are sent to the Buyer to the email address, or are sent to the Buyer directly as an email attachment. If you are interested in sending an invoice in paper form, you can use our contact form.

II. Contract of sale

1. Conclusion of the purchase contract
If the buyer is a consumer, the proposal for concluding a purchase contract is the placement of the offered goods by the seller on the site, the purchase contract is created by sending the order to the buyer consumer and acceptance of the order by the seller. The Seller will immediately confirm this acceptance to the Buyer by informative email to the entered email, however, this confirmation does not affect the formation of the contract. In the information email, the buyer will also find a link to the current wording of the GTC and the seller's complaint procedure. The resulting contract (including the agreed price) can be changed or canceled only by agreement of the parties or for legal reasons. For an exception to this procedure, see point VI. Ordering.

If the buyer is an entrepreneur, the proposal to conclude a purchase contract is sent an order of goods by the buyer and the purchase contract itself is concluded at the time of delivery of the seller's binding consent to the buyer with this proposal, which is payment of any or all purchase price. The seller is not responsible for any errors in data transmission. The contract is concluded in the Slovak language, on request in the English language.

The buyer acknowledges that in the case where the subject of purchase is a means of transport, it is not possible to conclude a purchase contract in a distance manner. The moment of concluding the purchase contract is considered to be the acceptance of the partial or full purchase price for the goods, or the signing of the acceptance protocol by the Buyer.

The concluded contract is archived by the seller for at least five years from its conclusion, but for the longest period according to the relevant legal regulations, for the purpose of its successful fulfillment and is not accessible to third parties. Information on the individual technical steps leading to the conclusion of the contract is clear from these terms and conditions, where this process is clearly described. The buyer has the opportunity to check and possibly correct the order before sending it. The seller non-bindingly recommends to the buyer for the selected goods related popular and recommended services, which the buyer can easily remove from the order, by clicking on the recommended service in the order basket before completing the transaction. These GTC are available on the seller's portal and thus their archiving and reproduction by the buyer is enabled.

The costs of using means of distance communication (telephone, internet, etc.) for the execution of the order are in the normal amount, depending on the tariff of telecommunication services used by the buyer.

If the services are ordered by the buyer-consumer, then he hereby agrees to be provided to him before the expiration of the statutory withdrawal period.

2. Delivery of the subject of purchase
By the purchase contract, the seller undertakes to hand over the thing that is the subject of the purchase to the buyer and allows him to acquire ownership of it, and the buyer undertakes to take over the thing and pay the purchase price to the seller.

The seller reserves the right of ownership of the thing, and therefore the buyer becomes the owner only after full payment of the purchase price. The seller will hand over the thing to the buyer, as well as the documents relating to the thing, and will allow the buyer to acquire ownership of the thing in accordance with the contract.

The Seller will fulfill the obligation to hand over the thing to the Buyer if it allows him to dispose of the thing at the place of performance and notifies him in time.

If the seller is to send the thing, he hands it over to the buyer - entrepreneur by handing it over to the first carrier for transport for the buyer and allows the buyer to exercise the rights from the contract of carriage against the carrier, the seller hands over the buyer - consumer.

The seller will hand over the object of purchase to the buyer in the agreed quantity, quality and design.

If it is not specified how the item of purchase is to be packaged, the seller will pack the item of purchase according to custom; if they are not customary, then in the manner necessary for the preservation of the object of purchase and its protection. In the same way, the seller procures the object of purchase for transport.

With regard to minimizing the occurrence of damage and ensuring trouble-free supply, the seller reserves the right to deliver the goods to the buyer, who within one order and / or one day ordered the goods for a total value exceeding 1,500 Euro, including VAT, after full payment of the total purchase price. As soon as the buyer pays the total purchase price of the purchased goods, the seller will make the shipment in accordance with the buyer's requirements set out in the order.
The buyer entrepreneur hereby agrees that he may not be provided with instructions for its use in Slovak for the purchased goods.

Special rules for the purchase of means of transport - goods.
The contract for the sale of means of transport - goods is concluded by accepting partial or full payment for the goods in question and may also be concluded in the presence of the Buyer in the showroom of contractual partners or at a pre-agreed place where he may be allowed to view a particular means of transport, or a related type and where the Buyer will also be acquainted with the operation of the means of transport and thus the Buyer accepts that he is also acquainted with the warranty and service conditions published on the Seller's website, resp. in the user guide. The Seller will also answer any questions from the Buyer.

After the vehicle is presented to the Buyer, it can be handed over to the Buyer. A download protocol will be prepared during the upload, which may be part of the user manual. The buyer becomes the owner of the vehicle by paying the purchase price in full and taking over the vehicle. This rule also applies to the purchase of related licenses or services.

The customer and the seller, importer, broker, manufacturer have contractually agreed that the provisions of the user manual are legally binding on both parties and serve as a purchase, warranty and post-warranty contract.

This Agreement becomes effective by assigning an advance payment for a product that represents the product specified for this purpose in this User's Guide, including derived types of products and services for which the customer pays the advance payment or the full purchase price.

The customer acknowledges that in the case of a mutual agreement of the contracting parties, the customer will pay an advance payment to the counterparty as a sign of consent. This payment will be used to secure, reserve the delivery of the product (goods), which in this way the customer orders in a binding manner, which is a manifestation of his free will and may be non-refundable. The customer thus becomes obliged to pay and take over the purchased product (goods), service, in accordance with a mutual agreement. Ownership of the goods passes to the customer only after full payment of the full purchase price.

The contracting parties acknowledge that all binding expressions of will to change the Purchase Agreement must be made in writing and demonstrably delivered to the other contracting party.

The customer hereby consents to the counterparty for the processing of personal data provided, which will be processed and stored in a manner, to the extent and for the purpose of providing services to the customer and the authorities concerned, for which these documents are intended under Act no. 122/2013 Coll. as amended on the protection of personal data with which they have become acquainted and agree with them.

Both parties declare that they have read the contract, understood its content and this content is an expression of their free and serious will and consider the terms of the contract to be mutually beneficial. The customer shall indicate the partial or full payment of the purchase price to the seller, importer, intermediary, manufacturer for the product in question as a sign of consent.

Unless this article stipulates otherwise, the contractual relationship established by the purchase contract on the sale of means of transport - goods is governed by the relevant provisions of the GTC.

III. Information security and protection

The Seller declares that all personal data is confidential and will only be used to perform the contract with the Buyer, the Seller's marketing actions (and those performed with the Seller's contractual Partners) and the verification of the Buyer's creditworthiness, credibility and payment morale based on this verification. seller made a special offer to the Buyer. None of the personal data provided will be otherwise disclosed, provided to a third party and the like, except as set out below, and situations related to distribution or payment related to the ordered goods (name, account number and delivery address) or special marketing promotions. The seller shall act in such a way that the data subject does not suffer damage to his rights, in particular the right to the preservation of human dignity, and also takes care to protect against unauthorized interference with the data subject's private and personal life. All personal data that is provided voluntarily by the Buyer to the seller for the purpose of fulfilling the order, marketing actions of the seller, checking the creditworthiness, credibility and payment morale of the buyer are collected, processed and archived in accordance with Art. 13 Regulation 2016/679 of the European Parliament and of the Council (GDPR). See the separate Privacy Policy for more information.

IV. Operating hours

Orders via the Internet or through the seller's staff:
The opening hours of showrooms are announced individually for all sellers on their websites.
In the event of a failure of the information system or force majeure, the seller is not responsible for non-compliance with operating hours.
Customers will be informed about the opening hours on public holidays via the website of the specific Seller.

V. Prices

All prices are negotiable. There are always current and valid prices in the online e-shop. Prices are final, ie. including VAT, or all other taxes and fees that the consumer must pay to obtain the goods, this does not apply to any fees for transport, etc., which are listed only in the so-called shopping cart and their amount depends on the choice of the Buyer.

If the seller has purchased the goods from a non-VAT payer and offers them in the Used or Reclaimed category, the price of the goods is calculated without VAT in accordance with the provisions of § 66 of Act no. 222/2004 Coll. on value added tax. The buyer acknowledges that this fact can only be taken into account in the invoice for the order in question.

Stock prices are valid until stocks are sold out or for a specified period of time.

Original price means the price of goods / services / for which the goods / services in question were offered by the Seller's company without taking into account the total possible bonuses, marketing campaigns to support sales and other discount promotions on its operated e-shop or the price non-bindingly recommended by the manufacturer or distributor. always the one that better reflects the price level of the product on the market.

VI. Ordering

The buyer will receive the goods at the price valid at the time of ordering. The buying consumer has the opportunity to get acquainted with the total price, including VAT and all other fees (PHE, etc.) before placing the order. This price will be stated in the order and in the message confirming the receipt of the order of goods. The buyer-consumer has the opportunity to become acquainted with the fact, as long as the offer or price remains valid, before placing the order.

You can order in the following ways:
- in person at the seller's premises

- through the website www.elchopper.com
- by phone at +421 48 324 00 24

The Buyer acknowledges that there may be cases where no contract is concluded between the Seller and the Buyer, especially when the Buyer orders goods at a price published in error due to an error in the Seller's internal information system. In such a case, the seller informs the buyer of such a fact.

The seller reserves the right to declare the purchase contract invalid, if there has been misuse of personal data, misuse of the payment card, etc., or due to the intervention of an administrative or judicial authority, the buyer will be informed of such a procedure.

The buyer acknowledges that in these cases, the purchase contract cannot be validly concluded.

VII. Withdrawal from the contract

Withdrawal from the contract by the buyer, which is the consumer
Pursuant to the provisions of Section 7 of the Consumer Protection Act in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the seller's premises and amending certain laws (Act No. 102/2014 Coll.), The buyer has the right from withdrawal of the contract concluded in this way without giving a reason within 14 calendar days from the date of receipt of the goods or from the conclusion of the contract for the provision of services, it is necessary that a letter of withdrawal from the contract to the seller. The Buyer has this right even if he picked up the goods ordered via the Internet in person at the Seller's place of delivery.

Instructions on the exercise of the consumer's right to withdraw from the purchase contract, together with the withdrawal form, can be viewed here .

Send the withdrawal and the goods to the Seller's address.

The buyer consumer should return the goods no later than 14 days from the date of withdrawal from the contract complete, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which he received the goods. In case of withdrawal from the contract within 14 days by the buyer, which is the consumer, the consumer must send the withdrawal to the e-mail address of the Seller, notify in person at the Seller's store, or notify by phone, or the customer can use the withdrawal form on the Seller's website.

In the event that the returned goods are incomplete or damaged, the seller may demand from the buyer an amount corresponding to the reduction in the value of the goods (in accordance with §10 paragraph (4) of the Consumer Protection Act when selling goods or providing services under a distance or outside the seller's premises and amending certain laws.).

In the case of consumer goods, then it is possible to withdraw from the contract only if the buyer delivers the goods undamaged and unused in undamaged original packaging.

The money for the returned goods will be returned to the buyer consumer no later than 14 days from the delivery of the notice of withdrawal from the purchase contract.

Except where withdrawal is expressly agreed, the consumer may not withdraw from the contracts:

(a) the provision of the service, if the provision of the service began with the express consent of the consumer and the consumer has stated that he has been duly informed that by giving his consent he loses the right to withdraw from the contract after full provision of the service;
b) the sale of goods or the provision of services, the price of which depends on price movements on the financial market, which the seller cannot influence and which may occur during the period for withdrawal from the contract,
c) the sale of goods made according to the specific requirements of the consumer, custom-made goods or goods intended specifically for one consumer,
d) the sale of goods which are subject to rapid deterioration or deterioration,
e) the sale of goods enclosed in a protective package which cannot be returned for reasons of health protection or hygienic reasons and whose protective package has been broken after delivery,
f) the sale of goods which, due to their nature, may, after delivery, be inseparably mixed with other goods,
(g) the performance of urgent repairs or maintenance explicitly requested by the consumer from the seller; this does not apply to service contracts and contracts having as their object the sale of goods other than spare parts needed to carry out repairs or maintenance, if they were concluded during the seller's visit to the consumer and the consumer did not pre-order these services or goods.

If the buyer decides to withdraw within the specified period, we recommend to speed up the withdrawal equipment to deliver the goods to the seller's address together with the attached cover letter with any reason for withdrawal from the purchase contract (not a condition), purchase document number and bank account number or , whether the amount will be paid in cash or whether it will be used for another purchase.

The Consumer Buyer acknowledges that if he withdraws from the contract, he will bear the costs of returning the goods to the Seller, and if he withdraws from the distance contract, also the costs of returning the goods, which due to their nature cannot be returned by post.

The buyer acknowledges the fact that if gifts are provided with the goods, the gift contract is concluded between the seller and the buyer, provided that if the right to withdraw from the contract is exercised, the gift contract expires and the buyer is obliged to return with the returned goods related gifts provided. If these are not returned, these values ​​will be understood as unjust enrichment of the buyer. In the event of withdrawal from the gift contract, the purchase contract does not expire and the contracts are assessed separately in this respect.

The consumer acknowledges that if gifts are provided with the goods, it is not possible to exercise the right of error within 24 months. The consumer may only exercise the rights arising from the performance of the error for these gifts within 14 days from the date of receipt of the goods. The entrepreneur is not entitled to exercise the rights arising from the fulfillment of the error with gifts.

If all the above conditions for the return of goods are met, the buyer will be entitled to a refund of the paid financial amounts associated with the returned goods, which will be returned to the buyer no later than 14 days after withdrawal from the contract. If the account number is not provided, the amount is automatically ready to be drawn by the next purchase within the same period.

Withdrawal from the contract by the buyer, who is an entrepreneur
The buyer entrepreneur is not entitled to withdraw from the purchase contract if the value of the purchased goods is higher than 1500 EUR including VAT. The contractual relationship with the Buyer Entrepreneur can be specified for each specific product by the User's Guide.

If the buyer is an entrepreneur, the buyer may be offered a replacement withdrawal from the purchase contract depending on the condition of the returned goods, lost warranty and the current price of the returned goods. The condition of the goods is evaluated by the seller. In the event of disagreement on terms acceptable to both parties, the goods will be returned at the expense of the seller. The seller is entitled to charge the buyer any additional costs incurred.

If the Buyer is allowed to withdraw from the purchase contract within fourteen days and the return of the goods will not be in the original packaging, including all its parts and accessories, then the Buyer acknowledges that the Seller reserves the right to charge such a return, it offsets the costs necessarily incurred to resell the goods.

When issuing a credit note, the buyer (both the consumer and the entrepreneur) may be required to provide an identity card in order to protect the buyer's property rights. By submitting the OP, the buyer agrees to the processing of personal data according to point II. (in accordance with Act 122/2013 Coll., On Personal Data Protection).

In order to protect the rights of the buyer, if the buyer is a legal entity and will request a refund by paying the credit directly at the store, the relevant amount will be paid only to persons authorized to act on behalf of the legal entity, ie statutory body, a person who proves an official power of attorney.

VIII. Terms of payment

The seller accepts the following payment terms:
a. payment in cash upon receipt of the goods at the point of sale,
b. payment in advance by bank transfer,

The goods remain the property of the Seller until full payment and acceptance, but the risk of damage to the goods passes through the acceptance of the goods by the Buyer.

The Seller's company reserves the right to offer the Buyer only selected methods of payment at its own discretion.
The Buyer's billing data cannot be changed retroactively after sending the order.

IX. Terms of Delivery

1. Delivery methods
The seller ensures or mediates the following delivery methods:
-personal collection
-shipping by transport service
-sending by post to the address or directly to the post office

Individual modes of transport are offered according to the current availability of individual services and with regard to capacity and travel options. In the event of force majeure or failure of the information system, the Seller's company is not responsible for delayed delivery of goods. The usual delivery time is a maximum of 90 days from the payment of a partial (reservation advance) or full payment for the goods.

* Methods of transport within the Slovak Republic are offered by the Seller's company free of charge in the case of reaching the value of the purchase determined by the web system; in the case of more expensive transport, the method of transport is determined individually directly with the Buyer. The price of transport outside the territory of the Slovak Republic will be assessed individually on the basis of the customer's specification.

2. Other conditions
In the case of collecting an order that has been paid in advance via the Internet, the Seller's company or its contractual partner may require the presentation of an identification card (OP or passport), in order to prevent damage and prevent money laundering. If the buyer is a legal entity, the issue of goods or redemption of credit will be allowed only to the statutory body of the legal entity, or to a person who proves a verified power of attorney. Without the submission of any of these documents, the Seller's company or its contractual partner may refuse to release the goods.

The buyer, who is an entrepreneur, is obliged (the buyer, who is a consumer, this procedure is recommended) to immediately check with the carrier the condition of the shipment (number of packages, integrity of the tape with the company logo, damage to the box) according to the enclosed consignment note. The buyer is entitled to refuse to accept the shipment, which is not in accordance with the purchase contract by the fact that the shipment is e.g. incomplete or damaged. If the buyer receives such a damaged shipment from the carrier, it is necessary to describe the damage in the delivery protocol of the carrier.

Incomplete or damaged shipment must be immediately notified by e-mail to info@elchopper.com , write a damage report with the carrier and send it without undue delay by e-mail or mail to the seller. Additional claims for incompleteness or external damage to the shipment do not deprive the buyer of the right to complain, but give the seller the opportunity to prove that it is not in conflict with the purchase contract.

3. Competitions and deadlines for picking up the prize
In the event that the winner wins in a competition organized by the Seller's company, this winner is obliged to collect the win within 30 calendar days from the date on which the results of such a competition were announced. The winner's right to the prize expires at the end of this period, when the prize is forfeited in favor of the organizer.

X. Warranty conditions

The warranty conditions for the goods are governed by the Seller's Complaints Procedure and valid legal regulations of the Slovak Republic. The purchase document serves as a guarantee certificate.

XI. Final provisions

Any disputes between the Seller's company and the Buyer can also be resolved out of court. In such a case, the buyer-consumer may contact the subject of out-of-court dispute resolution, such as the Slovak Trade Inspection, or resolve the dispute through a dedicated ODR platform. The Seller recommends that the Buyer first use the contact to the Seller's company to resolve the situation before proceeding with an out-of-court settlement of the dispute.

These General Terms and Conditions are valid and effective from 1.1. 2020 and repeal the previous versions of the GTC. The seller reserves the right to change the GTC without prior notice.